HELP CENTER
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Short guides to recording, uploading, sharing and editing your games.
RECORDING
Setting up for a game
Where to put the camera, how high, and what to switch on and off before kick-off.
Recording quality: 720p, 1080p or 4K
Which quality to pick, and what it means for storage and uploads. Change it in the app's Settings.
Live streaming to YouTube or Facebook
Stream the game live to YouTube, Facebook or any RTMP server, with the score on screen, while KickCam records the full game.
How the camera follows the ball
Ball tracking on the gimbal, the Auto, Assist and Manual modes, and tips for the best follow.
Choosing the lens for your field
Which lens to use for 11-a-side, 9-a-side, small-sided games and futsal.
Marking the field in setup
Why tapping the four corners matters: the camera ignores everything off the field.
Keeping score while you record
Score, tag moments and credit players during the game, or use a second phone as a remote.
Using a second phone
Scorekeeper, Scoreboard display and Remote: what a paired phone can do.
Night games and floodlights
How to set up under lights so the ball stays easy to follow.
Charging while you record
Power banks and cables that won't upset the gimbal.
Freeing up space on your phone
Remove game videos from the phone once they're safely in the cloud.
CLOUD
TEAMS
HIGHLIGHTS
Highlights and the editor
Tag moments, trim clips, credit the scorer and export vertical clips.
Trimming a game
Cut the warm-up, halftime and the walk off so everyone watches just the game.
The game page on iPhone
Watch the game or just the highlights, share, download, and see who starred.
Saving videos to Photos
Save the full game, the highlight reel or a single clip to your iPhone, even when the video is only in the cloud.
ACCOUNT
TROUBLESHOOTING
Troubleshooting uploads
Stuck or slow uploads, school Wi-Fi, VPNs and low storage.
Heat, sun and cold weather
Keeping the phone cool in summer and the battery going in winter.
Gimbal mode and a level horizon
Fixing a tilted or crooked picture, and which mode to leave your gimbal in.
Sending diagnostics to support
Help us look into a tracking or recording problem.