Troubleshooting uploads

The upload is stuck or very slow

• School, hotel and public Wi-Fi often has a sign-in page (a captive portal) or blocks large uploads. Open Safari to finish signing in, or use another network.
• VPNs, content filters and firewalls must allow HTTPS (port 443) to Amazon Web Services. Try turning the VPN off.
• If you're on mobile data, check that Upload over cellular is on in Settings.
• Low Power Mode can slow background uploads. Plugging in helps.

Not enough storage

Preparing the 1080p copy needs free space on the phone. Free up space from Settings ▸ Storage, or delete other large files, and try again.

Still not working?

1. Make sure the KickCam app is up to date.
2. Force close the app and open it again. The upload resumes where it stopped.
3. Still stuck? Email support@kickcam.video with the game's date and teams.