Sending diagnostics to support

If the camera didn't follow the ball well, or a recording went wrong, diagnostics help us see what happened.

How to send them

1. In the app, open Settings and tap Send diagnostics.
2. Choose the recent games to include.
3. The share sheet opens. Send it by email to support@kickcam.video, or save it and attach it later.

What's included

• The app version, iPhone model and iOS version, and your gimbal model.
• For each game you choose: its length, sport, lens, and the camera's tracking log (where it looked for the ball, gimbal disconnects and heat).
• No video, photos or contacts.

Nothing is sent automatically. Diagnostics only leave your phone when you send them from the share sheet.